Privacy Policy

This Privacy Policy describes how www.holiday-homes.co (the “Site” or “we”) collects,

uses, and discloses your Personal Information when you visit or make a purchase from

the Site.

Contact

After reviewing this policy, if you have additional questions, want more information

about our privacy practices, or would like to make a complaint, please contact us by e-

mail at info@holiday-homes.co or by mail using the details provided below:

Holiday Homes Edinburgh Ltd, 272 Bath Street, Glasgow, Scotland, G2 4JR

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your

interaction with the Site, and information necessary to process your purchases. We may

also collect additional information if you contact us for customer support. In this

Privacy Policy, we refer to any information about an identifiable individual (including the

information below) as “Personal Information”. See the list below for more information

about what Personal Information we collect and why.

 Device information

o Purpose of collection: to load the Site accurately for you, and to perform

analytics on Site usage to optimize our Site.

o Source of collection: Collected automatically when you access our Site

using cookies, log files, web beacons, tags, or pixels.

o Personal Information collected: version of web browser, IP address,

time zone, cookie information, what sites or products you view, search

terms, and how you interact with the Site.

 Booking information

o Purpose of collection: to provide products or services to you to fulfill our

contract, to process your payment information, and provide you with

invoices and/or order confirmations, communicate with you, screen our

orders for potential risk or fraud, and when in line with the preferences

you have shared with us, provide you with information or advertising

relating to our products or services.

o Source of collection: collected from you.

o Personal Information collected: name, billing address, email address,

and phone number. We don’t collect any payment card details, payments

are done through Stripe – a third party payment processor, see their

privacy policy on www.stripe.com

 Customer support information

o Personal Information collected: Name, email address, phone number,

address.

o Purpose of collection: to provide customer support.

o Source of collection: collected from you

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally

collect Personal Information from children. If you are the parent or guardian and believe

your child has provided us with Personal Information, please contact us at the address

above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our

services and fulfill our contracts with you, as described above. For example:

 We use Stripe to handle payment collection from our customers/guests.

 We may share your Personal Information to comply with applicable laws and

regulations, to respond to a subpoena, search warrant or other lawful request for

information we receive, or to otherwise protect our rights.

 We use Omnisend for email marketing and your email address may be included

in email marketing if you subscribe to it.

 We use Guesty as our property management software, if you book a stay in one

of our properties on our website, your details are saved in our management

software for purpose of creating a booking, generating an invoice and customer

communication.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted

advertisements or marketing communications we believe may be of interest to you. For

example:

 We use Google Analytics to help us understand how our customers use the Site.

You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/. You can also opt-out of

Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network

Advertising Initiative’s (“NAI”) educational page at

https://www.networkadvertising.org/understanding-online-advertising/how-does-it-

work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

 BING - https://advertise.bingads.microsoft.com/en-

us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising

Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes:

oƯering products for sale, processing payments, shipping and fulfillment of your order,

and keeping you up to date on new products, services, and oƯers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of

the European Economic Area (“EEA”), we process your personal information under the

following lawful bases:

 Your consent;

 The performance of the contract between you and the Site;

 Compliance with our legal obligations;

 To protect your vital interests;

 To perform a task carried out in the public interest;

 For our legitimate interests, which do not override your fundamental rights and

freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for

our records unless and until you ask us to erase this information. For more information

on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely

on automated decision-making (which includes profiling), when that decision-making

has a legal eƯect on you or otherwise significantly aƯects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise

significant eƯect using customer data.

Our processor Guesty uses limited automated decision-making to prevent fraud that

does not have a legal or otherwise significant eƯect on you.

Services that include elements of automated decision-making include:

 Temporary blacklist of IP addresses associated with repeated failed

transactions. This blacklist persists for a small number of hours.

 Temporary blacklist of credit cards associated with blacklisted IP addresses. This

blacklist persists for a small number of days.

Selling Personal Information

 This is a clause only applicable for customers from California. To answer it – no

we don’t sell, never sold and never intend to sell any of your personal

information.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we

hold about you, to port it to a new service, and to ask that your Personal Information be

corrected, updated, or erased. If you would like to exercise these rights, please contact

us through the contact information above.

Your Personal Information will be initially processed in UK and then will be transferred

outside of Europe for storage and further processing, including to Canada and the

United States.

CCPA

If you are a resident of California, you have the right to access the Personal Information

we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to

ask that your Personal Information be corrected, updated, or erased. If you would like to

exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your

behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or

device when you visit our Site. We use a number of diƯerent cookies, including

functional, performance, advertising, and social media or content cookies. Cookies

make your browsing experience better by allowing the website to remember your

actions and preferences (such as login and region selection). This means you don’t have

to re-enter this information each time you return to the site or browse from one page to

another. Cookies also provide information on how people use the website, for instance

whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our

services.

The length of time that a cookie remains on your computer or mobile device depends on

whether it is a “persistent” or “session” cookie. Session cookies last until you stop

browsing and persistent cookies last until they expire or are deleted. Most of the

cookies we use are persistent and will expire between 30 minutes and two years from

the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing

or blocking cookies can negatively impact your user experience and parts of our website

may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to

accept cookies through your browser controls, often found in your browser’s “Tools” or

“Preferences” menu. For more information on how to modify your browser settings or

how to block, manage or filter cookies can be found in your browser’s help file or

through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we

share information with third parties such as our advertising partners. To exercise your

rights or opt-out of certain uses of your information by these parties, please follow the

instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to

respond to “Do Not Track” signals, we do not alter our data collection and usage

practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example,

changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by

mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge

your complaint with the relevant data protection authority. You can contact your local

data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-

complaint/]

Last updated: [28/01/2025]